Technical Support Hell

Have spend most of today in Microsoft Tech Support Hell.  After my Outlook Client stop sending/receiving after Tuesday’s Windows Update.  I’ve been spending too much time being bounced around between various Support Desks, no fewer than six times.  Each time repeating the same information; having the Support staff unable to open the case number documentation they just open; not being able to run remote terminal only to have them bum me to level two for a callback tomorrow.   Somehow these just doesn’t seem the way to run a service.

About briankseitz
I live in PacNW in a small town and work for Microsoft as a Enterprise strategy and architecture SME. I enjoy solving big complex problems, cooking and eating, woodworking and reading. I typically read between 4-8 business and technology books a month.

One Response to Technical Support Hell

  1. Rberg says:

    This happened to me also but it is intermittent. I find that I constantly need to check my outbox now to see what is languishing there. When I see emails stacked up I go to the outbox and manually send them and wait to be sure. Sometimes it takes many attempts. I wasn’t sure what caused it because I also installed colligo around he same time. Let us know if you find out something

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