Is SaaS the Killer App for the CAD Industry?
February 14, 2008 1 Comment
There are several low-key experiments testing various attributes of a potential new business model. One new model that is gathering momentum in other related software markets is Software as a Service (SaaS).
SaaS provides many benefits to the Engineering community. First, all the procurement and maintenance costs are put back on the vendor’s lap. Second, Engineers need not worry about the process of updating their workstations and are freed to focus on design issues. Engineering departments will be freed from having to have a fulltime CAD system manager and programmer. Third, the fixed costs of some hardware and software become variable expense; thus, as utility needs rise and fall, so do the costs freeing funds for other business initiatives.
This model is not without perceived pitfalls to be addressed before engineering firms and departments make it the dominant business model.
While upgrades and maintenance costs shift to vendors, this is not done without some loss of control and flexibility by the end user. Those customizations engineering departments do on a regular basis will be significantly more difficult to achieve unless a major change to the code vendors provide enables Engineers to dynamically link their code to the base code in a loosely coupled environment.
Two other issues that may stall this model’s acceptance center on intellectual property:
First and foremost, who will own the information and data put into these applications? Will a vendor guarantee the safety, security, and reliability of the service and ensure only your company or designate has rights and access to it?
With monthly scandals about identity theft, unauthorized data access and theft in the financial community, it does not appear that information technology has sufficiently addressed this issue yet.
Second, information transparency or data access; long a major point of contention between user and vendor, this issue is likely to become even more sensitive. If a company stores its engineering information in a vendor’s system, what assurances are there that it can be taken out or migrated to another system should the need arise?
In today’s current model, data is locked up in proprietary formats in a vendor’s system with some minimal export capabilities. For an Engineering firm to place its faith that all the information will be accessible, given today’s experiences, may be a bit optimistic. Perhaps requiring a vendor to keep an up to date copy of the source code in an escrow account may mitigate the risk enough in a user’s mind, or maybe the industry will, like the financial industry, adopt a common medium of exchange. ISO 10303 echoed such an objective but became mired in politics and missed its window to deliver.
With the advent of XML technologies and other graphical display standards it may now be possible to enable engineering models’ true transparency between systems by dividing the representation, presentation, and manipulation of engineering data into three loosely coupled technology stacks. Some of these design approaches were proposed in the ISO 10303 Architecture Principles and Concepts Draft in the 1990s, but did not survive the vendor and time pressures to be implemented. That could change given today’s open technologies orientation.
With these two major issues addressed, the SaaS model for vendors to host CAD services could provide a great opportunity to grow their business and reduce maintenance and support costs. Vendors could gain a more intimate understanding of their customer’s utilization, needs, and priorities on a daily rather than monthly or quarterly basis, thus cementing a relationship between user and vendor, making it much harder for competitors to unseat the current vendor than what proprietary standards provide.